Complex questions. Clear answers.

Great market research considers all sides of a business decision. It leads to tough choices and doesn’t dance around recommendations. Above all, it provides context and clarity.

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Why You Should Work With Us

Businesses need clear direction. But the world is complex. Market research that ignores that complexity is often simplistic, superficial or wrong. We don’t cut through complexity. We deal with it. We factor it into our research. We filter and refine it.

Ultimately, we deliver clear answers

Answers that resolve the divide between complexity and clarity. Answers that are correct. If this is interesting to you, read some stories of how and for whom Dig has worked. Or, see who’s behind Dig.

Have complex questions? Need clear answers?

How Dig’s Different

Dig brings market research into the real world. This requires us to integrate complexity – business questions, competitive contexts in which consumers make choices, and methodological decisions. We can do this because our senior consultants collaborate internally and with clients on every project to develop custom-designed solutions that address the business’ needs. Our methods are more labour intensive, but they deliver superior results.

The way we work

We eagerly look outside of market research, and then integrate the opportunities we discover into advanced methodologies and ways of delivering data. We don’t ask people why they think or behave a certain way; we derive it. We don’t ask people what they will do; we create simulated decision environments and allow them to act. Wherever possible, the numbers we present are those that matter to the business: volume, revenue and profit.

The way we don’t work

A lot of market research lives in a parallel universe, where people know why they do what they do, where their choices are logical, where they can predict their own behaviour. It’s a place where methodologies developed years ago, that no longer reflect current thinking, are permitted to survive. This universe has its own language. A language of top two box scores and performance vs. normative databases that are filled with failed ideas. This language is divorced from the language of business.

Market research shouldn’t be a barrier to change

This other universe exists because it benefits many market research vendors. It allows for simplistic, scalable methodologies managed by junior staff. But this universe does not benefit market research users. Those who enter it find that research often becomes an obstacle to change. We Dig people have all seen this universe, clocked its failings, and created a better one of our own.

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What We’re Thinking About

We invest in our business and in our industry. Here are some of the things we are thinking about and working on.

Big Data Tools

We believe the marriage of big data and market research leads to deeper insights and action-oriented prescriptive analytics. This means getting a business’ behavioural, transactional, and social data out of their silos and combining it with customized primary research. To facilitate this integration, our data scientists have developed a suite of custom APIs and platforms like Dig Sandbox.

Machine Learning and AI

Integrating the latest in technology is one of Dig’s core values so our data scientists consistently use the latest machine learning and AI to refresh old methodologies and generate new ones.

Upsiide

Upsiide is a mobile app that engages the next generation in market research. It uses a swipe-left, swipe-right interface to assess ideas. The respondent task is simple, but it allows for sophisticated analytics.

TURF

We have used TURF (Total Unduplicated Reach and Frequency) to help companies make a variety of optimizations (menu, product line-up, coupon) since 2010. We now have an online tool that uses custom algorithms which allows for advanced analyses to be done quickly on a simple, self-serve interface.

Data Visualization

We created tools to make data, particularly big data, easy to interpret. Network and correspondence maps can be created by our analysts, or by our clients, in a matter of minutes.

Multicultural and Newcomer

We are a multicultural company in a multicultural city. To further understand our world, we created the syndicated Newcomer Financial Monitor Report that helps Canadian financial institutions understand and assist newcomers.

420

We are delving into how perceptions on recreational marijuana are leading to legal and behavioural changes, and how legalization will cascade into adjacent industries: alcohol; quick serve restaurants, and consumer packaged goods. The Cannabis Culture Report helps us, and our clients, predict and prepare for this change.

To find out more about what Dig is thinking about and creating, please visit our blog.

What Dig Delivers

We help our clients understand the market. We translate that understanding into action. We build a business case for change. And we speak in the language of business.

Case studies

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Join the Team

We have experienced strong growth since our launch in 2010. This creates opportunities for learning and career advancement. The roles we have listed here are our perspective on what we need. But we try to be open-minded. If you think you would be a great addition to the Dig team and have a different vision of what role you can play, please contact us.

We are focused on building a better market research agency. What does “better” mean? The most important thing to understand is that we have tools, approaches and a perspective on how research should be done, but we do not sell ‘canned’ methodologies. So if you want to manage an established process, Dig is not the place for you. People who succeed at Dig Insights either have a fantastic technical understanding of market research or are willing to build this understanding. Ideal team members are smart, creative and fun. They use quantitative research to work through complex questions and deliver clear answers. They question established research practices and are passionate about helping our clients to move their businesses forward. They are comfortable working in a fast moving, flat organization.

Are you ready for something better?

We are looking for people to fill these roles:

Position:

Research Director

Dig Insights is an innovative market research company located in downtown Toronto. Founded in 2010, we’re continuing to grow quickly. Our company functions on a foundation of teamwork and innovation. We are passionate about what we do, and we’re committed to creating a positive environment where our employees can do their best work.

Our philosophy at Dig Insights is simple: you cannot be a challenger in a staid industry and do cutting-edge work with anything less than an all-star team. We are building a team of smart, driven people who are experts in their field, have a proven record of success and have great potential to grow. We believe that collaboration results in a dynamic workplace, the best outcomes for our clients and continuous improvement in what we do.

Currently, we are looking for a full-time Research Director. As a Research Director at Dig we try to incorporate you in all aspect of the research process. Expected project roles and responsibilities for this position will include:

  • Supporting the sales process through proposal development, including methodology design, costing, scheduling and design considerations
  • Overseeing project management in its entirety ensuring timely, quality deliverables according to project design
  • Managing a team by guiding data analysis and results communication to ensure projects are delivered with excellence
  • Analyzing results and creating a “story” that delivers insightful, strategic and actionable answers for clients
  • Confidently presenting results to all levels of client organizations in a clear and compelling manner
  • Providing advice, guidance and counselling to Research Analysts and Research Managers, including assessment and identification of training needs
  • Developing and maintaining client relationships while identifying growth opportunities within existing accounts and consulting/participating in the selling process

For this position, we are looking for a leader that is energetic, innovative, analytical, collaborative, highly organized, and has great attention to detail.

Some of the qualifications that will make you stand out over the others include:

  • University degree in Business, Marketing or related field
  • 5+ years of relevant work in a market research project management role
  • Strong technical understanding of research methodology and survey design
  • Ability to translate insights data and create a succinct yet powerful business story
  • Advanced/expert proficiency in Microsoft Office Suite and SPSS
  • Demonstrated ability to verify, validate and enhance client deliverables
  • Experience in developing, presenting and confidently communicating analytical data
  • Ability to work efficiently and with accuracy, with close attention to detail
  • Effective interpersonal, communication, time management skills with the ability to manage multiple projects
  • Proactive and strategic problem-solving
  • Experience in managing and developing staff

Dig Insights

If you have complex questions and need clear answers, please don't hesitate to contact us. Dig would be thrilled to set you on the path to clarity.

Contact Info

Dig Insights Inc.
372 Bay Street, 16th Floor
Toronto, Ontario M5H 2W9
Ph: +1 866-496-4344
info@diginsights.com

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